Botsourcing
Just in time when companies need their next threshold of efficiency and effectiveness, IT industry pundits have coined a new term Botsourcing. Interesting article by Phil Fersht on how 2018 investments intentions by industry are stacked in Robotic Process Automation (RPA) vs Outsourcing. copyright and credits – HfS Research However, the key question remains is RPA the new outsourcing or it is just that outsourcing and automation are converging now? I personally believe it is the later. We will soon see…